The Customer Effort Score also known as CES, is a valuable metric in customer service. It evaluates how much work customers expend when interacting with your company. A high CES indicates that customers find it easy when resolving issues your brand. Conversely, a low CES reveals areas where the customer journey needs improvement. By observing CES … Read More

Want to ignite user engagement and boost your audience's experience? Gamification is the key sauce! By adding game-like elements into your content, you can drive participation and foster a more immersive environment. Here are 5 proven gamification strategies that will maximize your results: {Points and Badges: Reward user actions with points and b… Read More